SAFETY POLICY

 

Platinum  Luxe LLC is dedicated to providing Safe, Reliable and Fun transportation to all our Customers. We have certified drivers by the Department of Transportation, which means our drivers will always make sure to take care of each and every one of our customers in a safe professional manner. Our drivers have completed the necessary classroom training with DOT certification. All of our bus drivers have also completed and passed an extensive background check this way making sure all of our customers feel safe. All of our party buses get routine maintenance along with safety inspections regularly to make sure they are all top notch and working perfectly!

 

BOOKING POLICY

ALL rentals are subject for approval by Platinum Luxe and driver availability. Please book at least 72 hours prior rental start date and time.

For any rentals with a desired date and time within a 72-hour of booking, please call for availability. Platinum  Luxe Bus reserves the right to alter pick-up location as needed, giving timely notice to the customer.

Cancellation Policy

If for any reason you need to cancel your booking, a $250 deposit is non-refundable. Customers who cancel their reservation within a 72-hour window leading up to the pick-up time of their booking will be charged 100% of the total booking, including a 10% tip.

All of our bookings are based upon the time frame the customer has selected allowing us to book other times for customers before and after, depending on your booking time. If your event ends early, you will be charged for the total time frame initially booked. There is a minimum rental required on Friday and Saturday nights, after 6 PM.

No Show Policy

If a customer does not show at the location for the time frame of their booking, a “No Show Fee” which is equal to 100% of the total booking, including a 20% gratuity, will be charged to the card on file.

 

PAYMENT POLICY

We accept cash or Credit/Debit Card, which is our standard accepted method of payment. A

valid Credit Card is required up front, prior to your booking regardless of the final payment
type. All balances are to be settled minimum 72-hours prior scheduled appointment. If no
arrangement is made for the final payment, card on file will be automatically debited for the
outstanding balance. Your Credit Card on file will also be used for any party bus damages,
cancellations, or no-show bookings; the customer is responsible for the full payment of any
time used beyond their booking time frame which will be charged per hour over the booking
time frame. The booking is considered complete once all customers and their belongings are
removed from the bus and it is clear for the driver to leave.

 

FUEL SURCHARGE

Fuel Surcharge is a one-time fee. Radius is measured from your pick up Location. It is not included in the rate. To calculate
your total rental cost, add fuel surcharge to the Rental rate. It allows you to travel inside the
radius with unlimited stops throughout the duration of your rental.
-20 mile radius is considered the Standard fuel fee of $50
-30 mile radius is -$100
-45 mile radius is -$175
ANY RENTALS EXCEEDING 45-MILE RADIUS      * CALL FOR QUOTE.

 

SPECIAL AMENITIES POLICY

Platinum Luxe does not offer ice, coolers, alcohol, or soft drinks; however, customers are allowed to bring items mentioned above onto the buses. Kegs are not allowed on board of any Platinum Luxe Bus. Any glass to be broken on the bus will result in a $100.00 charge, therefore we highly recommend alcohol in plastic or metal containers, as well as plastic cups instead.  The excessive trashing of the vehicles will result in extra clean-up charge of $150.00. Any vomiting on board will result in $300 clean-up charge. Customers agree that any passenger on the bus under 21 years of age will not drink, possess, or hand out alcoholic beverages of any kind. The customer will accept any costs that may arise due to underage consumption or possession, including fines, court costs, and attorney fees.

 

SERVICE FEE

In the effort to support our awesome drivers, a service fee of 20%will be added to each rental total amount. The entire amount goes to your driver in the form of gratuity. You are welcome to leave an additional tip, but it is not required.

 

OTHER POLICIES

Customers prior to entering the bus must sign personal injury waivers.

The customer agrees to:

• no illegal drugs of any kind to be consumed or distributed while in a bus owned by Platinum Luxe. 

• Smoking of any kind of products (including vaping)is not allowed while in a bus owned by Platinum Luxe and will result in immediate discontinuation of the event AND a monetary fine of $200 that will be charged to the person, whose card we have on file.

• The customer agrees that the capacity of passengers will not be exceeded at any time. 

• If at any time minors consume drugs or alcohol the service will be canceled immediately with no refund and the minors will be returned to the original pick-up location upon which parents will be called.

• In an unlikely event where the bus experiences mechanical issues and Platinum Luxe Bus is unable to provide a second bus within an hour, the company is only responsible for refunding payment on the time that was unused.

 

The customer agrees and acknowledges that Platinum Luxe is not responsible for any personal or material damages during the rental time. Behaviors such as excessive noise/screaming, threats of violence, excessive intoxication, public urination, sharing alcohol with minors will lead to discontinuation of the rental. If at any time the bus driver shall feel threatened, the driver has the right to discontinue the event without any refunds and will drop all passengers off at the nearest safe location. The customer will be held liable for any damages to the buses committed by the customer or any other passengers, which will result in additional charges. These damages include but are NOT limited to broken container glass, broken windows, damage to couches, vomiting, etc.